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Director of Order Management in Troy, MI at AccessPoint

Date Posted: 11/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Troy, MI
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:
    11/16/2018

Job Description

Description...

? Assist the Chief Operating Officer in building a more strategic Operations function ? Deliver improved lead time, process efficiency, cost, quality, and customer satisfaction ? Develop and refine end-to-end order management processes, procedures, tools, and methodologies ? Perform regular analysis on performance data and metrics ? Generate and maintain operational performance dashboards and management reports ? Lead process optimization projects and sub-teams, ensuring cross-functional engagement and effective execution ? Review, update, and create process documentation and training materials ? Enhance communications and teamwork across the Operations teams and cross-functionally ? Collaborate with IT to ensure company systems and technology are being employed to the maximum benefit of Operations ? Participate in company expansion activities and integrations ? Drive transparency, accountability, productivity, and staff engagement in a positive and open work environment  

Job Requirements

Qualifications...

Minimum ? Bachelor's degree in Business, Operations Management, Project Management, Engineering, or related field ? 10+ years in an Operations or Customer Experience environment with high complexity and multiple workflows ? 5+ years staff supervision ? Strong Excel and data analysis skills ? Proficient in other MS Office applications such as PowerPoint and Word Preferred ? MBA or Master?s degree ? Experience in the home improvement or similar industry ? Prior participation or leadership of acquisition integration workstreams ? Proficient in process improvement methodologies such as flowcharting and value stream mapping ? Familiar with project management, flowcharting, and dashboarding applications such as Project, Visio, Power BI, Domo, and Tableau ? Basic knowledge of SQL database structure