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Coordinator, Customer Orders in Novi, MI at AccessPoint

Date Posted: 11/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Novi, MI
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description


Customer Service 1. Researches and resolves customer issues. 2. Using pre-determined pricing schedules, provides customers a written pricing quote for various products and parts. 3. Answers customer?s questions about pricing, order placement, order updates, and status of shipped orders. 4. Resolves customer issues and complaints as they relate to product orders. Directs larger complaints to the appropriate department Manager. 5. Utilizes shipping vendor websites to track shipments; Provides customers shipping updates. Order Processing 6. Receives orders and verifies the accuracy and completeness of the customer order file. 7. Prepares Deposit Invoices for issuance to the Customer for verification of their order. 8. Verifies part numbers and pricing. 9. Enters customer orders into a computerized system. 10. Ensures all parts and accessories are available to complete the order. 11. Generates an Order Acknowledgment form to provide customers order information, including cost, order number and estimated date of delivery. 12. Provides Order Acknowledgments to the Warehouse for processing and to Accounting for invoicing to the customer.  

Job Requirements


Minimum of a high school education, two years of general office experience as well as two or more years of customer service experience. Some experience with AR is also preferred.