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Customer Service Manager in Wixom, MI at AccessPoint

Date Posted: 4/20/2019

Job Snapshot

Job Description


Provides guidance to Team Leaders and Senior Team Leaders through customized coaching and mentoring on people management issues, in order to ensure the ongoing effective delivery of service within departments.; Reviews departments? productivity and workflow, and addresses any obstacles to ensuring that obligations to providers, clients and partner organizations are met and high quality, timely assistance is provided at all contact points; Develops communication solutions, such as web pages, wikis, etc; Collaborates with the Billing department to create and implement solutions in Customer Service that result in more successful collection efforts; Collaborates with purchasing; pricing leaders to find ways to meet client needs within profitability constraints. With Sr. Customer Service Manager, provides input on prospective business initiatives. Identifies and implements practical procedures to address challenges of new business initiatives. Intervenes as needed when customer service challenges escalate and must be addressed at higher level. Monitors compliance and ensures risk assessments are done and training is provided, both as needed and required.  

Job Requirements


Bachelor's Degree or equivalent experience.7 to 10+ years of management experience in a fast-paced environment. 7 to 10+ years previous experience with DME software with ability to adapt to multiple systems.